Reference

Your Account Data, Explained in Plain Words

We keep this page short on purpose: it names the data tied to your account, the wallet records behind each bKash, Nagad or Rocket transfer, and the choices you can make from your own profile.

Wallet records kept per transferCopy of your data on requestCookie choices in your profileAccount closure by request

See The Lobby Read FAQ

HOW WE HANDLE DATA

Cookies, Security and How Long Records Stay

Three things decide how long a record sits with us: what it is, why we took it, and what the rules where you live require. Login and device data are kept short because they exist only to confirm it is really you. Wallet references live longer, since a bKash or Nagad dispute can surface weeks after the round ended. You can ask us to correct a wrong mobile number, download what we hold, or close the account and have the rest removed — we confirm each request from your registered number first.

Cookie choices you control

Necessary cookies keep your session and language setting alive; analytics cookies are optional and can be switched off from your profile without affecting deposits or the lobby.

Sign-in checks on your device

We hash your password, tie the session to your handset and send a one-time code to your registered mobile number when a new device tries to sign in.

Retention tied to purpose

Transaction references stay while your account is active and for the local period after closure; device and marketing data are cleared sooner because nothing needs them.

Changes to this policy

If we change what we collect, the updated page goes live before the change takes effect and a notice appears in your account, so you can read it first.

What We Collect and Why We Keep It

bk2222 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we record the basics you type in — your name, mobile number, date of birth and a password hash rather than the password itself. Each bKash, Nagad or Rocket deposit adds a transaction reference, the amount and the wallet

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number that sent it, because that is how a disputed transfer gets traced back to your account wallet. Session data follows the same logic: device type, browser, IP address and sign-in times. We use it to spot a login from an unfamiliar handset before it reaches
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your balance. Cookies do two separate jobs here. Strictly needed ones keep you signed in and hold your language choice. Analytics cookies show us which pages stall on a slow connection, and you can switch those off from your profile without losing access to the lobby.
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We do not sell your details. Payments are checked with the wallet provider, and we pass data to a bank or authority only when a lawful request arrives in writing. Retention is tied to purpose: transaction records stay while your account is open and for the
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period local rules require afterwards, then they are deleted or anonymised. Your cricket bets on BPL matches and your casino rounds sit in the same account record, so one clock covers both. Everything above applies where local law allows it and in eligible regions; if the
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rules change, the version live on the site at that moment is the one that covers your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT HELP DESK

Reaching Us About a Privacy Request

Privacy questions reach the same desk that handles your wallet issues, so you are not pushed into a separate queue. Write from the mobile number on your account and we can match it without asking you for an ID twice. If the request touches a Nagad or Rocket transfer, add the reference you can see in your history — it shortens the trail. Tell us what you want done: a copy, a correction or a removal, and we will reply with the next step and the confirmation we need from you.

Live chat from your profile Open the chat icon inside your signed-in profile to reach an agent who can see your account status and your latest wallet transactions in the same window.

Email the privacy desk Send your request from the address linked to your account, and include the mobile number you registered with so we locate your record without a second exchange.

Ask from the wallet screen Deposit and withdrawal pages carry a help link next to each bKash, Nagad and Rocket field, which routes your question with the transaction reference already attached.

What You Can Ask Us About Your Data

Most of what reaches the desk is about three things: what we hold, who else sees it, and how to get it removed. Below are the answers we type out most often. If yours is not here, message the same team from your profile and we will walk through your own account record instead of sending a general reply. Nothing on this page takes away the rights you have under the law where you live.

Your name, mobile number, date of birth and password. We also log the device and IP address used at sign-up, so a later login from somewhere unfamiliar can be flagged before it touches your wallet.

Only to the support and payments teams working your case, and only the reference tied to that transfer. An agent can confirm amount and time, but never your wallet PIN or your bKash balance.

Yes. Ask from your registered mobile number and we compile the account details, login history and wallet references we hold, then send it to the contact route you confirm back to us.

Message support with the change. A new mobile number needs a one-time code on the old one first, and closing an account stops marketing data while transaction records stay for the local retention period.

Payment checks go to bKash, Nagad or Rocket to confirm a transfer. Beyond that we share only with a bank or authority when a lawful written request arrives, or with a processor bound to our instructions.

Login and device records go first. Wallet references stay while your account is open and for the retention period local rules set afterwards, then they are deleted or anonymised. Ask support for your own timeline.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoAbout Us

Your Account Data, Explained in Plain Words

Cookies, Security and How Long Records Stay

Reaching Us About a Privacy Request

What You Can Ask Us About Your Data

01 What details do you take when I open an account?

02 Are my bKash and Nagad transaction numbers visible to staff?

03 Can I get a copy of the data you hold on me?

04 How do I correct a wrong number or close my account?

05 Do you share my details with anyone outside bk2222?

06 How long after I stop playing is my data deleted?

Privacy Policy

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